with effect from 1st June 2019


“Agreement” means the agreement of the Company to supply and the Customer to purchase the Services in accordance with these Conditions;

“Booking Form” means the booking form confirming the Services to be purchased and the Fee payable, signed by the Company and the Customer (and to which these Conditions are attached);

“Company” means Raptor Aerospace Limited whose registered office is at Willowmead Nugents Park, Hatch End, Pinner, Middlesex, United Kingdom, HA5 4RA

“Conditions” means the terms and conditions of business hereinafter contained;

“Customer” means the individual, business or company who signs the Booking Form to receive the Services;

“Fee” means the fee set out in the Booking Form payable by the Customer to the Company for the Services;

“Training Materials” means any materials or documents provided by Raptor Aerospace Limited as part of the training

“Services” means the training, consultancy and/or other services agreed to be purchased by the Customer from the Company as detailed in the Booking Form;

Services can be booked by telephone, email or via the website but must be confirmed in writing by the Customer by returning a signed Booking Form. 

Upon signing the Booking Form the Customer is confirming that they accept these terms and conditions of the Company and shall be deemed to have accepted the Services. It is the Customer’s responsibility to read, understand and comply with these terms and conditions. Failure to comply with these terms and conditions may result in the Customer being charged in full.


Standard payment terms are payment in full prior to commencement of the Services, unless otherwise agreed in writing with the Company. On these terms, if payment is not received, Service will not be provided, but the Service will still be chargeable in full. The Company may also take legal action to recover any outstanding debt.

The Customer shall pay any invoice submitted by the Company within 30 calendar days of the date of the invoice, and in any event prior to the Training taking place, to a bank account provided on the invoice by the Company, or in the case of online bookings, shall make payment as required by the Online Booking Process.

Unless otherwise provided in writing by the Company the Fee shall be subject to VAT at the prevailing rate.


Once a booking has been made, please contact the office should you need to make any alterations regarding number of delegates, dates, names or addresses. 

Cancellation charges are as follows :-

0-14 days before commencement of the Service – 100% of the Fees due

15-21 days before commencement of the service – 50% of the Fees due

Non-attendance or late arrival will be charged in full.

Charges for transfers from one Service to another are as follows:-

Any requests by the Customer to transfer delegates from one Service to another shall be subject to an administration fee of £25 (plus VAT),


0-14 days before commencement of the Service – 50% of the Fees due

15-21 days before commencement of the Service – 25% of the Fees due

If any transfer is subsequently cancelled, the Services will be charged in full. 

Changes to any Service will be subject to a new Booking Form. Under no circumstances should the Customer amend the Booking Form themselves.

 The Company reserves the right to refuse any delegate arriving late, dismiss any delegate should they be disruptive, behave in an unprofessional manner, be under the influence of drugs or alcohol or considered physically unfit to participate. Should this happen the Customer will be informed immediately and full payment will be levied.

The Company reserves the right to cancel a Service under certain circumstances e.g. due to trainer illness, adverse weather conditions or mechanical breakdown. Customers will not be charged in such circumstances and, where payment has already been received, a full refund will be made if the Service cannot be rearranged on a suitable alternative date.

In order to maintain high standards and quality of training, the maximum or minimum number of delegates specified on course bookings will be strictly adhered to. Additional delegates who turn up without a confirmed booking may have to be turned away on the day.

Limitation of Liability

The following provisions set out Our entire financial liability (including any liability for the acts or omissions of its employees, agents and subcontractors) to You in respect of:-

– Any breach of this Agreement;

– The Company’s provision of the training course to the customer

–  Any representation, statement or tortious act or omission including negligence arising under or in connection with this Agreement.

All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 2 of the Supply of Goods & Services Act 1982) are, to the fullest extent permitted by law, excluded from this Agreement.

Nothing in this Agreement excludes or limits the Company’s liability:

– for death or personal injury caused by Our negligence;

– under section 2(3) of the Consumer Protection Act 1987;

– for any matter which it would be illegal for Us to exclude or attempt to exclude Our liability; or

– for fraud or fraudulent misrepresentation.

Raptor Aerospace Limited’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Agreement shall be limited to one times the total amount of Fees paid by You to Us

We shall not be liable to You for any pure economic loss, loss of profit, loss of business, depletion of goodwill or otherwise; in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this Agreement.

 Intellectual Property

All Intellectual Property rights in or arising out of or in connection with the training, included associated Training Materials shall be owned by The Company.

No reproductions, scans or copies (wholly or in part) shall me made of the Training Material without prior written consent of Raptor Aerospace Limited

Certificates and will only be issued upon full settlement of the invoice. Re-issue of certificates due to an error by the delegate or Customer will incur an administration fee. This is currently £20.00 + VAT for Company certificates.


Close Menu